3 weeks ago I phoned a roofing contractor to get someone to take a look at my leaking roof. They got back to me yesterday.
Last Monday I sent The Institute Of Marketing Management an email asking for information on a course I’m planning to take. I’m still waiting for a reply.
This morning, a prospect phoned to remind me that I haven’t sent him information I promised a week ago. Damn. Even though it’s an uncommon mistake for me to make, it shows that to that specific prospect, my customer service no better than any of the companies I like to complain about.
Hello, I’m Dave. I work with web design agencies, freelancers and bloggers to develop standards-compliant WordPress and Thesis themes.